Soporte: Solicitudes de apoyo: Nueva

Las solicitudes de soporte normalmente se responden en un horario de 9 AM a 5PM EST, sin contar fines de semana o días festivos. Aunque hacemos todo lo posible para ayudarte rápidamente, espera entre 24 y 48 horas para recibir una respuesta.

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Debug Console

Close14 MBRequestSessionTimelineDatabase32Events19
$_GET
Array( ) Array(

)
$_POST
Array( ) Array(

)
$_COOKIE
Array( cookie => 43a25f71035b89b5, 8512ae7d57b1396273f76fe6ed341a23 => es, d482552ea4a74f85... Array(
cookie => 43a25f71035b89b5,
8512ae7d57b1396273f76fe6ed341a23 => es,
d482552ea4a74f85af0bb3d73890dabc => 5 E 45E43105E E 2444543 7406F5D 11B 37E B4A 3 05F41134B514059 4 951135F765817 3 B5C1243 B5612 F16 3 B 2 A1B5D5E515A525D51 3 5 7 0 257 7 F 6 2 95C 3 651 0 B 8 4 75D F52 9 E1B 3165952 2164044 C 016 A17 25056 31A 256 45B 6555154 B5A54 65F5A F 0 5565C51 456 75D C 1 65C54 6 0 F44 B4358 6 A16164A515412 24A 256515C1A5054 35C50515455 A 1 0 F5E 5 755 4 2545153585A 9 8 95B5C52 15F F16 94A,
81f30cf708470b974874c8a96a6bcdb2 => df494ee12bd6fc7ef0de6ab980bd7b97
)
$_SERVER
Array( REDIRECT_HTTPS => on, REDIRECT_SCRIPT_URL => /es/feedback/report_problems, REDIRECT_... Array(
REDIRECT_HTTPS => on,
REDIRECT_SCRIPT_URL => /es/feedback/report_problems,
REDIRECT_SCRIPT_URI => http://hsscommons.rs-dev.uvic.ca/es/feedback/report_problems,
REDIRECT_STATUS => 200,
HTTPS => on,
SCRIPT_URL => /es/feedback/report_problems,
SCRIPT_URI => http://hsscommons.rs-dev.uvic.ca/es/feedback/report_problems,
HTTP_HOST => hsscommons.rs-dev.uvic.ca,
HTTP_USER_AGENT => Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com),
HTTP_ACCEPT => */*,
HTTP_ACCEPT_ENCODING => gzip, br, zstd, deflate,
HTTP_COOKIE => cookie=43a25f71035b89b5; 8512ae7d57b1396273f76fe6ed341a23=es; d482552ea4a74f85af0bb3d73890dabc=%205%20E%2045E43105E%20E%202444543%207406F5D%2011B%2037E%20B4A%203%2005F41134B514059%204%20951135F765817%203%20B5C1243%20B5612%20F16%203%20B%202%20A1B5D5E515A525D51%203%205%207%200%20257%207%20F%206%202%2095C%203%20651%200%20B%208%204%2075D%20F52%209%20E1B%203165952%202164044%20C%20016%20A17%2025056%2031A%20256%2045B%206555154%20B5A54%2065F5A%20F%200%205565C51%20456%2075D%20C%201%2065C54%206%200%20F44%20B4358%206%20A16164A515412%2024A%20256515C1A5054%2035C50515455%20A%201%200%20F5E%205%20755%204%202545153585A%209%208%2095B5C52%2015F%20F16%2094A; 81f30cf708470b974874c8a96a6bcdb2=df494ee12bd6fc7ef0de6ab980bd7b97,
HTTP_X_FORWARDED_FOR => 18.222.28.236,
HTTP_X_FORWARDED_HOST => hsscommons.rs-dev.uvic.ca,
HTTP_X_FORWARDED_PORT => 443,
HTTP_X_FORWARDED_PROTO => https,
HTTP_X_FORWARDED_SERVER => traefik-b8d8564f8-2whv9,
HTTP_X_REAL_IP => 18.222.28.236,
PATH => /usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin,
SERVER_SIGNATURE => ,
SERVER_SOFTWARE => Apache/2.4.62 (Debian),
SERVER_NAME => hsscommons.rs-dev.uvic.ca,
SERVER_ADDR => 10.233.98.122,
SERVER_PORT => 80,
REMOTE_ADDR => 10.233.94.22,
DOCUMENT_ROOT => /var/www/html,
REQUEST_SCHEME => http,
CONTEXT_PREFIX => ,
CONTEXT_DOCUMENT_ROOT => /var/www/html,
SERVER_ADMIN => webmaster@localhost,
SCRIPT_FILENAME => /var/www/html/index.php,
REMOTE_PORT => 51318,
REDIRECT_URL => /es/feedback/report_problems,
GATEWAY_INTERFACE => CGI/1.1,
SERVER_PROTOCOL => HTTP/1.1,
REQUEST_METHOD => GET,
QUERY_STRING => ,
REQUEST_URI => /es/feedback/report_problems,
SCRIPT_NAME => /index.php,
PHP_SELF => /index.php,
REQUEST_TIME_FLOAT => 1745100599.5895,
REQUEST_TIME => 1745100599
)
session.client.forwarded 18.222.28.236
separator .
orderBy id
orderDir asc
always
0 registerDate
1 registerIP
2 access
renew
tracker.sid df494ee12bd6fc7ef0de6ab980bd7b97
tracker.ssid df494ee12bd6fc7ef0de6ab980bd7b97
tracker.rsid df494ee12bd6fc7ef0de6ab980bd7b97
session.token 130baf6ce5b422b080380b48f3561f1b
  • site 0.067 seconds (+0.067); 14.00 MB (+14.000) - afterInitialise
  • site 0.095 seconds (+0.027); 14.00 MB (0.000) - afterRoute
  • site 0.135 seconds (+0.040); 14.00 MB (0.000) - afterDispatch
  • site 0.142 seconds (+0.007); 14.00 MB (0.000) - beforeRenderModule mod_languages (Language Switcher)
  • site 0.149 seconds (+0.007); 14.00 MB (0.000) - afterRenderModule mod_languages (Language Switcher)
  • site 0.150 seconds (+0.001); 14.00 MB (0.000) - beforeRenderModule mod_custom (Hub Footer (Spanish))
  • site 0.151 seconds (+0.000); 14.00 MB (0.000) - afterRenderModule mod_custom (Hub Footer (Spanish))
  • site 0.151 seconds (+0.000); 14.00 MB (0.000) - beforeRenderModule mod_googleanalytics (Google Analytics)
  • site 0.151 seconds (+0.000); 14.00 MB (0.000) - afterRenderModule mod_googleanalytics (Google Analytics)
  • site 0.151 seconds (+0.000); 14.00 MB (0.000) - beforeRenderModule mod_wrapper (Wrapper)
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  • site 0.152 seconds (+0.000); 14.00 MB (0.000) - beforeRenderModule mod_collect (Collect)
  • site 0.152 seconds (+0.000); 14.00 MB (0.000) - afterRenderModule mod_collect (Collect)
  • site 0.152 seconds (+0.000); 14.00 MB (0.000) - beforeRenderModule mod_menu (Main Menu)
  • site 0.166 seconds (+0.014); 14.00 MB (0.000) - afterRenderModule mod_menu (Main Menu)
  • site 0.166 seconds (+0.000); 14.00 MB (0.000) - beforeRenderModule mod_languages (Language Switcher)
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  • site 0.167 seconds (+0.001); 14.00 MB (0.000) - onAfterRender
  • site 0.177 seconds (+0.010); 14.00 MB (0.000) - sessionStore
14 MB

32 Queries Logged: 0.079251527786255 seconds

  1. SELECT data
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  2. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_members'
  3. SELECT b.id, b.title
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      LEFT JOIN jos_usergroups AS b
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      AND b.rgt >= a.rgt
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      WHERE `enabled` >= '1'
      AND `type` = 'plugin'
      AND `state` >= ''
      AND `access` IN ('1','1','4')
      ORDER BY `ordering` ASC
  6. SELECT extension_id AS id,element AS "option",params,enabled
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      WHERE `type` = 'component'
      AND `element` = 'com_languages'
  7. SELECT *
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      WHERE `published` = '1'
      ORDER BY `ordering` ASC
  8. SELECT language,id
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      WHERE `home` = '1'
      AND `published` = '1'
      AND `client_id` = ''
  9. SELECT m.id,m.menutype,m.title,m.alias,m.note,m.path AS route,m.link,m.type,m.level,m.language,m.browserNav,m.access,m.params,m.home,m.img,m.template_style_id,m.component_id,m.parent_id,e.element AS component
      FROM `jos_menu` AS `m`
      LEFT JOIN jos_extensions AS e
      ON e.extension_id = m.component_id
      WHERE `m`.`published` = '1'
      AND `m`.`parent_id` > ''
      AND `m`.`client_id` = ''
      ORDER BY `m`.`lft` ASC
  10. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_feedback'
  11. SELECT jos_template_styles.id,jos_template_styles.home,jos_template_styles.template,jos_template_styles.params,jos_extensions.protected
      FROM `jos_template_styles`
      INNER JOIN jos_extensions
      ON jos_extensions.element = jos_template_styles.template
      WHERE `jos_template_styles`.`client_id` = ''
      AND `jos_extensions`.`enabled` = '1'
      AND `jos_extensions`.`type` = 'template'
      AND jos_extensions.`client_id` = `jos_template_styles`.`client_id`
      ORDER BY `home` DESC
  12. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_support'
  13. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_tags'
  14. SELECT m.*, r.model AS aro_model, r.foreign_key AS aro_foreign_key, r.alias AS aro_alias, c.model AS aco_model, c.foreign_key AS aco_foreign_key
      FROM `jos_support_acl_aros_acos` AS m
      LEFT JOIN `jos_support_acl_aros` AS r
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      LEFT JOIN `jos_support_acl_acos` AS c
      ON m.aco_id=c.id
  15. SELECT *
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      WHERE `jos_users`.`username` = NULL
  16. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_search'
  17. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_users'
  18. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_register'
  19. SELECT m.id,m.title,m.module,m.position,m.content,m.showtitle,m.params,mm.menuid,e.protected
      FROM `jos_modules` AS `m`
      LEFT JOIN jos_modules_menu AS mm
      ON mm.moduleid = m.id
      LEFT JOIN jos_extensions AS e
      ON e.element = m.module
      AND e.client_id = m.client_id
      WHERE `m`.`published` = '1'
      AND `e`.`enabled` = '1'
      AND (`m`.`publish_up` IS NULL OR `m`.`publish_up` <= '2025-04-19 22:09:59' )
      AND (`m`.`publish_down` IS NULL OR `m`.`publish_down` >= '2025-04-19 22:09:59' )
      AND `m`.`access` IN ('1','1','4')
      AND `m`.`client_id` = ''
      AND (`mm`.`menuid` = '93' OR `mm`.`menuid` <= '' )
      AND `m`.`language` IN ('es','*')
      ORDER BY `m`.`position` ASC,`m`.`ordering` ASC
  20. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_menus'
  21. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_content'
  22. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_categories'
  23. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_publications'
  24. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_collections'
  25. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_events'
  26. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_blog'
  27. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_groups'
  28. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_projects'
  29. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_forum'
  30. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_answers'
  31. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_kb'
  32. UPDATE `jos_session`
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  • onAfterInitialise Method plgSystemLanguageFilter::onAfterInitialise /app/plugins/system/languagefilter/languagefilter.php:186
  • onAfterInitialise Method plgSystemP3p::onAfterInitialise /core/plugins/system/p3p/p3p.php:21
  • onAfterInitialise Method plgSystemRemember::onAfterInitialise /core/plugins/system/remember/remember.php:20
  • onAfterInitialise Method plgSystemHubzero::onAfterInitialise /core/plugins/system/hubzero/hubzero.php:21
  • onAfterInitialise Method plgSystemXFeed::onAfterInitialise /core/plugins/system/xfeed/xfeed.php:21
  • onAfterInitialise Method plgSystemSupergroup::onAfterInitialise /core/plugins/system/supergroup/supergroup.php:113
  • onAfterInitialise Method plgSystemReferrerpolicy::onAfterInitialise /core/plugins/system/referrerpolicy/referrerpolicy.php:21
  • onAfterRoute Method plgSystemJquery::onAfterRoute /core/plugins/system/jquery/jquery.php:21
  • onAfterRoute Method plgSystemSpamjail::onAfterRoute /core/plugins/system/spamjail/spamjail.php:21
  • onAfterRoute Method plgSystemIncomplete::onAfterRoute /core/plugins/system/incomplete/incomplete.php:21
  • onAfterRoute Method plgSystemUnconfirmed::onAfterRoute /core/plugins/system/unconfirmed/unconfirmed.php:21
  • onAfterRoute Method plgSystemUnapproved::onAfterRoute /core/plugins/system/unapproved/unapproved.php:21
  • onAfterRoute Method plgSystemPassword::onAfterRoute /app/plugins/system/password/password.php:21
  • onDisplay Method plgCaptchaRecaptcha::onDisplay /core/plugins/captcha/recaptcha/recaptcha.php:74
  • onAfterDispatch Method plgSystemMobile::onAfterDispatch /core/plugins/system/mobile/mobile.php:22
  • onAfterDispatch Method plgSystemLanguageFilter::onAfterDispatch /app/plugins/system/languagefilter/languagefilter.php:554
  • onAfterDispatch Method plgSystemDebug::onAfterDispatch /core/plugins/system/debug/debug.php:60
  • onAfterDispatch Method PlgSystemHighlight::onAfterDispatch /core/plugins/system/highlight/highlight.php:25
  • onAfterRender Method plgSystemSef::onAfterRender /core/plugins/system/sef/sef.php:21