Soporte: Solicitudes de apoyo: Nueva

Las solicitudes de soporte normalmente se responden en un horario de 9 AM a 5PM EST, sin contar fines de semana o días festivos. Aunque hacemos todo lo posible para ayudarte rápidamente, espera entre 24 y 48 horas para recibir una respuesta.

Para asistencia inmediata consulta nuestro Soporte y Centro de ayuda. Ahí puedes encontrar respuestas a muchas preguntas en tan solo unos minutos. Si aún tienes problemas, envíanos un reporte.

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Debug Console

Close18 MBRequestSessionTimelineDatabase32Events19
$_GET
Array( ) Array(

)
$_POST
Array( ) Array(

)
$_COOKIE
Array( cookie => 43a25f71035b89b5, 8512ae7d57b1396273f76fe6ed341a23 => es, 81f30cf708470b97... Array(
cookie => 43a25f71035b89b5,
8512ae7d57b1396273f76fe6ed341a23 => es,
81f30cf708470b974874c8a96a6bcdb2 => 049b9993f54850779691c3a2d6298244,
d482552ea4a74f85af0bb3d73890dabc => 5 E 45E43105E E 2444543 7406F5D 11B 37E B4A 3 05F41134B514059 4 951135F765817 3 B5C1243 B5612 F16 3 B 2 A1B 9 C5C 15F 1 D 1515050 C 454 F545D F 15753 3 3 054 257 0 0 2 4 D1B 3165952 2164044 C 016 A17 25056 31A56 4 9 0 B 9 D565F D 4 8 C 9 F525A50 1 551 4 45650 756 15B56 D C44 B4358 6 A16164A515412 24A 256515C1A 4 6 E 75D D 8575E5650 1 D56 7 75B 4 9 5 6 A59 254 F B 15D5152 C16 94A
)
$_SERVER
Array( REDIRECT_HTTPS => on, REDIRECT_SCRIPT_URL => /es/feedback/report_problems/, REDIRECT... Array(
REDIRECT_HTTPS => on,
REDIRECT_SCRIPT_URL => /es/feedback/report_problems/,
REDIRECT_SCRIPT_URI => http://hsscommons.rs-dev.uvic.ca/es/feedback/report_problems/,
REDIRECT_STATUS => 200,
HTTPS => on,
SCRIPT_URL => /es/feedback/report_problems/,
SCRIPT_URI => http://hsscommons.rs-dev.uvic.ca/es/feedback/report_problems/,
HTTP_HOST => hsscommons.rs-dev.uvic.ca,
HTTP_USER_AGENT => Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com),
HTTP_ACCEPT => */*,
HTTP_ACCEPT_ENCODING => gzip, br, zstd, deflate,
HTTP_COOKIE => cookie=43a25f71035b89b5; 8512ae7d57b1396273f76fe6ed341a23=es; 81f30cf708470b974874c8a96a6bcdb2=049b9993f54850779691c3a2d6298244; d482552ea4a74f85af0bb3d73890dabc=%205%20E%2045E43105E%20E%202444543%207406F5D%2011B%2037E%20B4A%203%2005F41134B514059%204%20951135F765817%203%20B5C1243%20B5612%20F16%203%20B%202%20A1B%209%20C5C%2015F%201%20D%201515050%20C%20454%20F545D%20F%2015753%203%203%20054%20257%200%200%202%204%20D1B%203165952%202164044%20C%20016%20A17%2025056%2031A56%204%209%200%20B%209%20D565F%20D%204%208%20C%209%20F525A50%201%20551%204%2045650%20756%2015B56%20D%20C44%20B4358%206%20A16164A515412%2024A%20256515C1A%204%206%20E%2075D%20D%208575E5650%201%20D56%207%2075B%204%209%205%206%20A59%20254%20F%20B%2015D5152%20C16%2094A,
HTTP_REFERER => https://hsscommons.rs-dev.uvic.ca/feedback/report_problems,
HTTP_X_FORWARDED_FOR => 3.147.242.185,
HTTP_X_FORWARDED_HOST => hsscommons.rs-dev.uvic.ca,
HTTP_X_FORWARDED_PORT => 443,
HTTP_X_FORWARDED_PROTO => https,
HTTP_X_FORWARDED_SERVER => traefik-b8d8564f8-2whv9,
HTTP_X_REAL_IP => 3.147.242.185,
PATH => /usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin,
SERVER_SIGNATURE => ,
SERVER_SOFTWARE => Apache/2.4.62 (Debian),
SERVER_NAME => hsscommons.rs-dev.uvic.ca,
SERVER_ADDR => 10.233.98.122,
SERVER_PORT => 80,
REMOTE_ADDR => 10.233.94.22,
DOCUMENT_ROOT => /var/www/html,
REQUEST_SCHEME => http,
CONTEXT_PREFIX => ,
CONTEXT_DOCUMENT_ROOT => /var/www/html,
SERVER_ADMIN => webmaster@localhost,
SCRIPT_FILENAME => /var/www/html/index.php,
REMOTE_PORT => 43130,
REDIRECT_URL => /es/feedback/report_problems/,
GATEWAY_INTERFACE => CGI/1.1,
SERVER_PROTOCOL => HTTP/1.1,
REQUEST_METHOD => GET,
QUERY_STRING => ,
REQUEST_URI => /es/feedback/report_problems/,
SCRIPT_NAME => /index.php,
PHP_SELF => /index.php,
REQUEST_TIME_FLOAT => 1745060961.4306,
REQUEST_TIME => 1745060961
)
session.client.forwarded 3.147.242.185
separator .
orderBy id
orderDir asc
always
0 registerDate
1 registerIP
2 access
renew
tracker.sid 049b9993f54850779691c3a2d6298244
tracker.ssid 049b9993f54850779691c3a2d6298244
tracker.rsid 049b9993f54850779691c3a2d6298244
session.token 408bad72205a29e11ae733b282826703
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  • site 0.108 seconds (+0.034); 18.00 MB (0.000) - afterRoute
  • site 0.335 seconds (+0.227); 18.00 MB (0.000) - afterDispatch
  • site 0.345 seconds (+0.010); 18.00 MB (0.000) - beforeRenderModule mod_languages (Language Switcher)
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18 MB

32 Queries Logged: 0.048541307449341 seconds

  1. SELECT data
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  2. SELECT extension_id AS id,element AS "option",params,enabled
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      AND `state` >= ''
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  6. SELECT extension_id AS id,element AS "option",params,enabled
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  8. SELECT language,id
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      WHERE `home` = '1'
      AND `published` = '1'
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      LEFT JOIN jos_extensions AS e
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  10. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
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      AND `element` = 'com_feedback'
  11. SELECT jos_template_styles.id,jos_template_styles.home,jos_template_styles.template,jos_template_styles.params,jos_extensions.protected
      FROM `jos_template_styles`
      INNER JOIN jos_extensions
      ON jos_extensions.element = jos_template_styles.template
      WHERE `jos_template_styles`.`client_id` = ''
      AND `jos_extensions`.`enabled` = '1'
      AND `jos_extensions`.`type` = 'template'
      AND jos_extensions.`client_id` = `jos_template_styles`.`client_id`
      ORDER BY `home` DESC
  12. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_support'
  13. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_tags'
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      FROM `jos_support_acl_aros_acos` AS m
      LEFT JOIN `jos_support_acl_aros` AS r
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      LEFT JOIN `jos_support_acl_acos` AS c
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  16. SELECT extension_id AS id,element AS "option",params,enabled
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      AND `element` = 'com_search'
  17. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_users'
  18. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
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      AND `element` = 'com_register'
  19. SELECT m.id,m.title,m.module,m.position,m.content,m.showtitle,m.params,mm.menuid,e.protected
      FROM `jos_modules` AS `m`
      LEFT JOIN jos_modules_menu AS mm
      ON mm.moduleid = m.id
      LEFT JOIN jos_extensions AS e
      ON e.element = m.module
      AND e.client_id = m.client_id
      WHERE `m`.`published` = '1'
      AND `e`.`enabled` = '1'
      AND (`m`.`publish_up` IS NULL OR `m`.`publish_up` <= '2025-04-19 11:09:21' )
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      AND `m`.`access` IN ('1','1','4')
      AND `m`.`client_id` = ''
      AND (`mm`.`menuid` = '93' OR `mm`.`menuid` <= '' )
      AND `m`.`language` IN ('es','*')
      ORDER BY `m`.`position` ASC,`m`.`ordering` ASC
  20. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_menus'
  21. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_content'
  22. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_categories'
  23. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_publications'
  24. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_collections'
  25. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_events'
  26. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_blog'
  27. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_groups'
  28. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
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      FROM `jos_extensions`
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      AND `element` = 'com_forum'
  30. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_answers'
  31. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_kb'
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  • onAfterInitialise Method plgSystemLanguageFilter::onAfterInitialise /app/plugins/system/languagefilter/languagefilter.php:186
  • onAfterInitialise Method plgSystemP3p::onAfterInitialise /core/plugins/system/p3p/p3p.php:21
  • onAfterInitialise Method plgSystemRemember::onAfterInitialise /core/plugins/system/remember/remember.php:20
  • onAfterInitialise Method plgSystemHubzero::onAfterInitialise /core/plugins/system/hubzero/hubzero.php:21
  • onAfterInitialise Method plgSystemXFeed::onAfterInitialise /core/plugins/system/xfeed/xfeed.php:21
  • onAfterInitialise Method plgSystemSupergroup::onAfterInitialise /core/plugins/system/supergroup/supergroup.php:113
  • onAfterInitialise Method plgSystemReferrerpolicy::onAfterInitialise /core/plugins/system/referrerpolicy/referrerpolicy.php:21
  • onAfterRoute Method plgSystemJquery::onAfterRoute /core/plugins/system/jquery/jquery.php:21
  • onAfterRoute Method plgSystemSpamjail::onAfterRoute /core/plugins/system/spamjail/spamjail.php:21
  • onAfterRoute Method plgSystemIncomplete::onAfterRoute /core/plugins/system/incomplete/incomplete.php:21
  • onAfterRoute Method plgSystemUnconfirmed::onAfterRoute /core/plugins/system/unconfirmed/unconfirmed.php:21
  • onAfterRoute Method plgSystemUnapproved::onAfterRoute /core/plugins/system/unapproved/unapproved.php:21
  • onAfterRoute Method plgSystemPassword::onAfterRoute /app/plugins/system/password/password.php:21
  • onDisplay Method plgCaptchaRecaptcha::onDisplay /core/plugins/captcha/recaptcha/recaptcha.php:74
  • onAfterDispatch Method plgSystemMobile::onAfterDispatch /core/plugins/system/mobile/mobile.php:22
  • onAfterDispatch Method plgSystemLanguageFilter::onAfterDispatch /app/plugins/system/languagefilter/languagefilter.php:554
  • onAfterDispatch Method plgSystemDebug::onAfterDispatch /core/plugins/system/debug/debug.php:60
  • onAfterDispatch Method PlgSystemHighlight::onAfterDispatch /core/plugins/system/highlight/highlight.php:25
  • onAfterRender Method plgSystemSef::onAfterRender /core/plugins/system/sef/sef.php:21