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Debug Console

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$_SERVER
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HTTPS => on,
SCRIPT_URL => /en/support/ticket/new,
SCRIPT_URI => http://hsscommons.rs-dev.uvic.ca/en/support/ticket/new,
HTTP_HOST => hsscommons.rs-dev.uvic.ca,
HTTP_USER_AGENT => Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com),
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HTTP_X_FORWARDED_PROTO => https,
HTTP_X_FORWARDED_SERVER => traefik-b8d8564f8-2whv9,
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SERVER_SOFTWARE => Apache/2.4.62 (Debian),
SERVER_NAME => hsscommons.rs-dev.uvic.ca,
SERVER_ADDR => 10.233.98.122,
SERVER_PORT => 80,
REMOTE_ADDR => 10.233.94.22,
DOCUMENT_ROOT => /var/www/html,
REQUEST_SCHEME => http,
CONTEXT_PREFIX => ,
CONTEXT_DOCUMENT_ROOT => /var/www/html,
SERVER_ADMIN => webmaster@localhost,
SCRIPT_FILENAME => /var/www/html/index.php,
REMOTE_PORT => 56806,
REDIRECT_URL => /en/support/ticket/new,
GATEWAY_INTERFACE => CGI/1.1,
SERVER_PROTOCOL => HTTP/1.1,
REQUEST_METHOD => GET,
QUERY_STRING => ,
REQUEST_URI => /en/support/ticket/new,
SCRIPT_NAME => /index.php,
PHP_SELF => /index.php,
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  • site 0.054 seconds (+0.054); 18.00 MB (+18.000) - afterInitialise
  • site 0.078 seconds (+0.024); 18.00 MB (0.000) - afterRoute
  • site 0.110 seconds (+0.032); 18.00 MB (0.000) - afterDispatch
  • site 0.145 seconds (+0.035); 18.00 MB (0.000) - beforeRenderModule mod_languages (Language Switcher)
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  • site 0.207 seconds (+0.000); 18.00 MB (0.000) - beforeRenderModule mod_languages (Language Switcher)
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18 MB

31 Queries Logged: 0.13639783859253 seconds

  1. SELECT data
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      AND `element` = 'com_members'
  3. SELECT b.id, b.title
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      AND b.rgt >= a.rgt
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  4. SELECT *
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  5. SELECT folder AS type,element AS name,protected,params
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      WHERE `enabled` >= '1'
      AND `type` = 'plugin'
      AND `state` >= ''
      AND `access` IN ('1','1','4')
      ORDER BY `ordering` ASC
  6. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_languages'
  7. SELECT *
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      WHERE `published` = '1'
      ORDER BY `ordering` ASC
  8. SELECT language,id
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      WHERE `home` = '1'
      AND `published` = '1'
      AND `client_id` = ''
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      LEFT JOIN jos_extensions AS e
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      FROM `jos_template_styles`
      INNER JOIN jos_extensions
      ON jos_extensions.element = jos_template_styles.template
      WHERE `jos_template_styles`.`client_id` = ''
      AND `jos_extensions`.`enabled` = '1'
      AND `jos_extensions`.`type` = 'template'
      AND jos_extensions.`client_id` = `jos_template_styles`.`client_id`
      ORDER BY `home` DESC
  12. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_tags'
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      FROM `jos_support_acl_aros_acos` AS m
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      LEFT JOIN `jos_support_acl_acos` AS c
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  15. SELECT extension_id AS id,element AS "option",params,enabled
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      AND `element` = 'com_search'
  16. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_users'
  17. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_register'
  18. SELECT m.id,m.title,m.module,m.position,m.content,m.showtitle,m.params,mm.menuid,e.protected
      FROM `jos_modules` AS `m`
      LEFT JOIN jos_modules_menu AS mm
      ON mm.moduleid = m.id
      LEFT JOIN jos_extensions AS e
      ON e.element = m.module
      AND e.client_id = m.client_id
      WHERE `m`.`published` = '1'
      AND `e`.`enabled` = '1'
      AND (`m`.`publish_up` IS NULL OR `m`.`publish_up` <= '2025-04-20 09:25:56' )
      AND (`m`.`publish_down` IS NULL OR `m`.`publish_down` >= '2025-04-20 09:25:56' )
      AND `m`.`access` IN ('1','1','4')
      AND `m`.`client_id` = ''
      AND (`mm`.`menuid` = '84' OR `mm`.`menuid` <= '' )
      AND `m`.`language` IN ('en-GB','*')
      ORDER BY `m`.`position` ASC,`m`.`ordering` ASC
  19. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_menus'
  20. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_content'
  21. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_categories'
  22. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_publications'
  23. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_collections'
  24. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_events'
  25. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_blog'
  26. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_groups'
  27. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_projects'
  28. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_forum'
  29. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_answers'
  30. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_kb'
  31. UPDATE `jos_session`
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  • onAfterInitialise Method plgSystemLanguageFilter::onAfterInitialise /app/plugins/system/languagefilter/languagefilter.php:186
  • onAfterInitialise Method plgSystemP3p::onAfterInitialise /core/plugins/system/p3p/p3p.php:21
  • onAfterInitialise Method plgSystemRemember::onAfterInitialise /core/plugins/system/remember/remember.php:20
  • onAfterInitialise Method plgSystemHubzero::onAfterInitialise /core/plugins/system/hubzero/hubzero.php:21
  • onAfterInitialise Method plgSystemXFeed::onAfterInitialise /core/plugins/system/xfeed/xfeed.php:21
  • onAfterInitialise Method plgSystemSupergroup::onAfterInitialise /core/plugins/system/supergroup/supergroup.php:113
  • onAfterInitialise Method plgSystemReferrerpolicy::onAfterInitialise /core/plugins/system/referrerpolicy/referrerpolicy.php:21
  • onAfterRoute Method plgSystemJquery::onAfterRoute /core/plugins/system/jquery/jquery.php:21
  • onAfterRoute Method plgSystemSpamjail::onAfterRoute /core/plugins/system/spamjail/spamjail.php:21
  • onAfterRoute Method plgSystemIncomplete::onAfterRoute /core/plugins/system/incomplete/incomplete.php:21
  • onAfterRoute Method plgSystemUnconfirmed::onAfterRoute /core/plugins/system/unconfirmed/unconfirmed.php:21
  • onAfterRoute Method plgSystemUnapproved::onAfterRoute /core/plugins/system/unapproved/unapproved.php:21
  • onAfterRoute Method plgSystemPassword::onAfterRoute /app/plugins/system/password/password.php:21
  • onDisplay Method plgCaptchaRecaptcha::onDisplay /core/plugins/captcha/recaptcha/recaptcha.php:74
  • onAfterDispatch Method plgSystemMobile::onAfterDispatch /core/plugins/system/mobile/mobile.php:22
  • onAfterDispatch Method plgSystemLanguageFilter::onAfterDispatch /app/plugins/system/languagefilter/languagefilter.php:554
  • onAfterDispatch Method plgSystemDebug::onAfterDispatch /core/plugins/system/debug/debug.php:60
  • onAfterDispatch Method PlgSystemHighlight::onAfterDispatch /core/plugins/system/highlight/highlight.php:25
  • onAfterRender Method plgSystemSef::onAfterRender /core/plugins/system/sef/sef.php:21